Financial and Operational Improvement Strategies: Utilizing Patient Self-Service Tools explores how healthcare practices can enhance efficiency and financial performance through self-service technologies. Amid challenges like flat reimbursement rates, staff turnover, collection difficulties, and scheduling inefficiencies, patient expectations are shifting toward greater autonomy in healthcare. Tools such as self-scheduling, telemedicine, patient portals, and online registration streamline operations, reduce administrative burdens, and improve patient satisfaction.
The presentation reviews key financial and operational benchmarks, including overhead and staffing ratios, patient throughput and access, demonstrating how self-service tools impact these areas. Real-world case studies highlight successful implementations, showcasing reduced administrative costs, improved efficiency, and optimized staffing utilization. However, barriers such as adoption resistance, system integration, and data security must be addressed for optimal success.
About our speaker:
Michael Cash is a seasoned healthcare leader from Hot Springs, Arkansas, with extensive experience in private practice and hospital administration. Currently serving as a Senior Medical Practice Consultant at State Volunteer Mutual Insurance Company, he brings a wealth of expertise in financial management, operational efficiency, and physician employment models. Michael is a Fellow in the American College of Medical Practice Executives (ACMPE), and past president of the Arkansas Medical Group Management Association (MGMA). He is committed to helping healthcare organizations navigate complex challenges and achieve long-term success.
After registering, you will receive a confirmation email containing information about joining the webinar.
LMGMA webinars are approved for 1.0 CE credit hour of LIVE learning from MGMA state for those attending the live session. Webinars are approved for 1.0 CE credit hour from MGMA state for on-demand listening.
LMGMA offers FREE Webinar Series as a benefit of membership. Our webinars focus on the domains of the ACMPE Body of Knowledge. These webinars are free to ALL members. To register as a non-member for a fee, please contact Kristina Romero or Join LMGMA. Recordings of webinars are available online under the Members tab on our website.
